Subject: Trainer Candidate - Harsha Sharma
From: Harsha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 01:33:04 -0500

| | Tech Support Test

Name | Harsha Sharma
E-mail | [email-masked]
Phone Number | (+91) 9318388769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Leap Scholar | System Trainer | Served Notice Period | 43000
Previous Employer 1 | Pinelabs | Product Trainer | | 35000
Previous Employer 2 | Paytm Payments Bank | Process Trainer | | 28000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | I have a great knowledge of Pareto Analysis which is used to calculate Team quality score. I have 5 yrs of experience in Training & Quality.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | While working in my first job as a Associate, I accepted article assignments from an online queue. I was eager to showcase my abilities, so I accepted more than I could handle. While I tried my best to meet all the deadlines, it wasn't possible to submit them all without sacrificing quality. I was very transparent with my supervisor and told them what had happened. They reassigned some of the work to available team members. I learned to not take on more than what I can handle and to prioritize quality when submitting articles
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company branch
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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