Subject: English Language Test - Rajesh Singh Papola
From: Rajesh Singh Papola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 01:26:41 -0500

| | Foreign Language Screening Test

Name | Rajesh Singh Papola    /  (263139) 7535089812    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From:[email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir/Mam,

This email is in response to the email recieved by you.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 98......78 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For xyz,

Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam,
I got your mail regarding the issue which you faced on your new TV your purchased from our company. I really apologized for this inconvinience which you faced.As you mentioned that your concern is regarding the scratches which you found on the TV. I refer you to contact the Companies official Website as they can understand your concern better the possiblity is very less that your concern will not resolved their but if you like to talk with you can contact us anytime as we are here to help you anytime.

Thank you
Homebox Team

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