Subject: Trainer Candidate - Vikas Porwal
From: Vikas Porwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 00:19:32 -0500

| | Tech Support Test

Name | Vikas Porwal
E-mail | [email-masked]
Phone Number | (011) 9871579703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Quality team leader | 30 dec | 28
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 0-15 days
Please briefly describe your work experience specifically in Quality? | As a quality team lead my role is team management, doing ATA, preparing dashboards, conduct JCL and calibration , initiative quality and process improvement plan
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | When quality gets reduced below target line we have to work on them and improved in a few days with taking so many steps

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just like a CSAT
And great customer services is like a NPS for customer loyalty and dilight

What according to you makes you a good candidate for this position? | Provide customer related queries with a good manner and given timeline
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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