Subject: English Language Test - Shourya Kumar
From: Shourya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 09:57:01 -0500

| | Foreign Language Screening Test

Name | Shourya Kumar    /  (+91) 9891883339    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings for the day,

I understood your concern regarding the order status for the handbag that you ordered from babyshop.com

Thank you for bringing this to our concern. Let me assist you with the best possible resolution.

I would like to inform you that the order was shipped from our end 14 days back and it was handed over to the courier company the same day you placed the order.

Moreover, the courier even tried to deliver the order to your address, but it was undeliverable because as per the courier, the given address was wrong.

So I would request you to kindly update your address so that the product can be delivered to you.

Thank you for your valuable time.

Regards,
Shourya Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings for the day,

I understood your concern regarding that the cabinet having too many scratches on it.

Thank you for bringing this to our concern. I'll be happy to assist you.

As stated by you, you purchased a TV Cabinet from us last week, and our team installed it this morning in my house. After our team left you noticed that the cabinet has too many scratches on it.

I would like to apologize for the issue that you faced.

I would like to inform you that you can either apply for a replacement or return as per your suitability.

If you apply for a replacement, you'll be receiving a new unit of the same product and if you apply for a return, you'll be receiving your money back once the product is picked up from your end.

For more information, do feel free to contact us.

Thank you for your valuable time.

Regards,
Shourya Kumar

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