Subject: Re: Trainer Candidate - sarita rai
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 8 Dec 2022 07:16:07 -0700 (MST)

location-Noida,sound ok, but max experience with Domestic process only,working with Concentrix from last 2 y,process is White hat Junior,total experience is 7.5y,immediate joiner,salary-40k,expecting same or some hike will do 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, December 8, 2022 7:31:19 PM 
Subject: Fwd: Trainer Candidate - sarita rai 

Interview 

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Begin forwarded message: 

From: sarita rai <[email-masked]> 
Date: 6 December 2022 at 15:40:59 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - sarita rai 
Reply-To: [email-masked] 

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			Tech Support Test 
		
	Name 	sarita rai 
	E-mail 	[email-masked] 
	Phone Number 	(201306) 9990003912 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Senior quality analyst 		40K 
Previous Employer 1 	Indialends 	Senior quality analyst 	07 july 2022 	25 
Previous Employer 2 	HCL 	Quality Analyst 	2018 	20K 
	If Selected, how much time do you need to join? 	1 Month 
	Please briefly describe your work experience specifically in Quality? 	Working as a quality analyst for the last 7.5 years Good knowledge of quality auditing and quality management of process Good knowledge of 7 QC tools Basic knowledge of Six Sigma And its methodology Archived many rewards for my performance 

	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	Shared improvement plan in the team to improve the quality 

1. Implementing the ZTP process 
2. Suggesting following RAG and making audits as per QM 
3. Suggested NPS for customer statistifcation and improvement in service parameters 
4.Suggested Pointers/parameters in NPS form for process improvement 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer service can only make customer issue resolved but with great customer service we make customer experience good in terms of service, communication, easy approach to get the service fast and easy 
	What according to you makes you a good candidate for this position? 	Good experience in Quality and have good learning of customer service and satisfaction 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3 	

	

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