Subject: Trainer Candidate - Shubhangini Chauhan Shubhangini
From: Shubhangini Chauhan Shubhangini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 09:07:00 -0500

| | Tech Support Test

Name | Shubhangini Chauhan Shubhangini
E-mail | [email-masked]
Phone Number | (0-121) 7217321732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | No | No | No
Previous Employer 1 | No | No | No | No
Previous Employer 2 | No | No | No | No

If Selected, how much time do you need to join? | Within 3 months
Please briefly describe your work experience specifically in Quality? | No work experience ..Joined as Fresher
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The difficult situation for the person who is responsible to manage and bring improvement In quality of team is firstly to maintain a good communication between the leader and team members ..It is necessary to work as a good team otherwise business should lead to be in a loss ..If the communication is not good everyone will follow their own minds and ideas that is so difficult to work in such conditions ..The team work play a big role for any company or bussiness that make the improvement in quality of a team ..Everyone should have to given a write to speak and give their ideas and best idea should be followed by everyone That makes everyone project to give a wonderful response..The quality of team should depend on leader as well as a whole team who is working on a particular subject ..Sometimes it is challenging for the person who is responsible to manage and bring improvement In quality of team as team members are not serious and honest about their work ..So the work should be done in proper manner and confident person should be required to done each and every work and the project that should be followed...The team should be share good ideas that help to maintain a good relation .For the good quality of team the proper time should be given to every collegues and team co workers .The quality of team make the business to extend with a great speed and make the business rise based on team work .Good team results make everyone to feel proud and Make bussiness successful on time and quality of product use
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you order something and you get it as per the expectations. Great customer service is when it goes beyond expectations.Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what's broken. They will work diligently to make the entire customer experience as positive as possible. There are lots of ways that one can do this.
What according to you makes you a good candidate for this position? | The good problem solving Capacity , good time management and Team working and collibratiom make a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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