Subject: Trainer Candidate - Tanay Potdar
From: Tanay Potdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 06:22:54 -0500

| | Tech Support Test

Name | Tanay Potdar
E-mail | [email-masked]
Phone Number | (+91) 8779773401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Subhas Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Squadstack | Assistant Training Manager | 14/10/2022 | 42000
Previous Employer 1 | Motilal Oswal Financial Services | Senior Executive | 09/09/2022 | 30000
Previous Employer 2 | Axis Securities | Executive | 14/06/2019 | 18000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | Conducting OJT of sales Executive! Marking them on different parameters by listening to their calls and taking feedback session to improve the quality and calibration with the Team leaders
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer Service is that you try to help the customer solve his problem and send him in a happy and return back to you on any issue and great customer service is that you go out of the box just to solve the issue of customer and maintain the impression in his mind
What according to you makes you a good candidate for this position? | According to me, My personal field sales experience will help the executive to get any idea of the pitching to the clients. Would guide them on how to increase the productivity of them in their personal and or professional life
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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