Subject: English Language Test - Anshul Rathore
From: Anshul Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 05:58:39 -0500

| | Foreign Language Screening Test

Name | Anshul Rathore    /  (91) 8447868492    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Thank you for contacting babyshop.com!

We would like to inform you that as per your query regarding order status  and the update received from our courier service is that you have mentioned wrong address while placing the order, reuested you to share the correct addres so that we can deliver the product asap.

Regards,
Anshul
Babýshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanking you for contacting!

In this regards, kindly accept our apologies for the inconvenience caused.

We would like to request you to share the few images of the cabinet you received in which scratches is cleary visible, so that we can check with our concerned team and get back to you with 24-48hours.

Regards
Anshul

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