Subject: Trainer Candidate - Shailee Namdeo
From: Shailee Namdeo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 05:47:16 -0500

| | Tech Support Test

Name | Shailee Namdeo
E-mail | [email-masked]
Phone Number | (91) 9926985000
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Seoni(MADHYA PRADESH)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global logic | Analyst | 30 December | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | I have much experience in QA
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | For me the most difficult thing was to make a good connection with my supervisor. We weren't the same “blood group”, had different opinions on many important issues, which resulted in daily conflicts in the workplace. Now, I do not want to blame them, or even myself for the situation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | Everyone has weaknesses that they will bring into a new job, but managers are often looking for candidates who are aware of their shortcomings, willing to admit them honestly, and willing to work hard and learn from their mistakes to accomplish tasks.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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