Subject: Re: Candidate Name - Nikhil Mukhi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 8 Dec 2022 10:05:39 +0000

No

Sent from my iPhone

On 8 Dec 2022, at 14:30, Aishwarya Jaiswal <[email-masked]> wrote:

please acknowledge

________________________________
From: "Satyam Saini" <[email-masked]>
To: "Deeksha Dadu" <[email-masked]>
Cc: "Aishwarya Jaiswal" <[email-masked]>
Sent: Friday, December 2, 2022 12:03:44 PM
Subject: Candidate Name -  Nikhil Mukhi

Candidate Name -  Nikhil Mukhi

English Typing Speed - 43 WPM.
Accuracy -       97%

Note:-  Please describe in 200-300 Words :-

Q.1. The Qualities that you have that will make you a good customer support Representative?

Ans. In order to be a good customer service representative the following qualities should be there and these are as follows:-

1 - Acknowledgement
2 - Understanding customer concern
3 - Listening skills
4 - Communication
5 - FCR (First Call Resolution)
6-  Empathy
7 - Closing statement

When a customer raises a concern then the first thing is to understand their issue and being a customer service representative we need to make sure that we will give them with the better resolution. Customer is the king and he/she helps to get more business.Customer service is the process of providing services to the customer. As a customer service representative I have all these qualities. It's really important to think something out of the box. Sometimes the customer is angry or frustrated, then in such a case we have to make them comfortable so that we can have a conversation with them. We should always try to resolve the issue on FCR only, we have to make sure that the customer doesn't reach out to us for a specific issue again and again.

Communication plays a crucial role in customer service. We can talk to customers through different platforms such as chat, email and calls. Communication is the key to the success.

We need to listen to the customer issues and have to resolve them. Thought process plays a more important role in customer service. It helps to understand what needs to be done in order to make a customer happy and satisfied with our services. In my opinion a customer service representative should be honest, understand the customer concerns, listen to them and helps the customer by providing better resolution to their problems.

Conclusion - Overall all these qualities plays a vital role in customer service. Communication plays a key role in understanding customer issues and helps in giving them a resolution.