Subject: Trainer Candidate - Pooja Shukla
From: Pooja Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 04:38:43 -0500

| | Tech Support Test

Name | Pooja Shukla
E-mail | [email-masked]
Phone Number | (91) 7703823331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agrim | Sales Trainer | NA | 30000
Previous Employer 1 | Globiva | QA | 25th Dec 2020 | 19000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | After 15 days
Please briefly describe your work experience specifically in Quality? | I am good in making presentation , public speaker and motivator
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | At my current job one of our college handling the OJT and BQ quartile agents so we perform daily basis session with them just to improve their skills , we conducted product knowledge session and discuss their challenges after the session we conducted PKT test as well , to ensure and identify their GAP .. and out target is to clear 50% agents have cleared their PIP or bottom targets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | A candidate should be able to take on the responsibility of working with a group and keeping clients engaged and active during training. The interviewee should be interested in working with others and capable of helping people of all fitness levels work on their physical health without feeling frustrated.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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