Subject: English Language Test - Deepak Prajapati
From: Deepak Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 01:56:02 -0500

| | Foreign Language Screening Test

Name | Deepak Prajapati    /  (+91) 8368134093    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer Name

Thanks for showing interest in our product.
This is to inform you that your order has been shipped by us but we are unable to deliver the product as we didn't find the address correct as reported by delivery boy.
So we request we to please provide us the correct address through replying this email so that we can deliver the product as soon as possible.

Thanks

Deepak
Company Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

We are sorry for delivering the scratched product. While we do our best to make sure to check the quality of our product before the shipment .
We started an inquiry regarding the same and found that the product got scratched during the shipment process .
I have made a note of your complaint. We will provide you a replacement for the scratched product in next 2-3 days.

Thanks

Deepak
Company Name

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