Subject: English Language Test - Preeti Maurya
From: Preeti Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 01:44:48 -0500

| | Foreign Language Screening Test

Name | Preeti Maurya    /  (+91) 8588828415    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I call the customer and ask his correct location after that i confirmed his address once again and deliver his/her parcel on this current location. That he/she given to us.
And appolize for the inconvenience

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I I will send the team to the customer's house that what kind of scratch: If there is more scratch, I will replace it with another one.
And appolize for inconvenience.

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