Subject: Fwd: Trainer Candidate - Arzoo Mishra
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 7 Dec 2022 23:28:59 -0700 (MST)

Hi , please acknowledge 

From: "Arzoo Mishra" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, December 7, 2022 3:16:31 PM 
Subject: Trainer Candidate - Arzoo Mishra 

	

	
	
			Tech Support Test 
		Name 	Arzoo Mishra 
E-mail 	[email-masked] 
Phone Number 	(201009) 9560224879 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer 	Sr. Quality analyst 	25 june 	26 k 
Previous Employer 1 	Techmahindra 	Sr. Quality analyst 	Na 	33k 
Previous Employer 2 				
If Selected, how much time do you need to join? 	15 days 
Please briefly describe your work experience specifically in Quality? 	I do have 3.5 year experience in quality domain 
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	Yes 
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	It is difficult to recall any single event as being someone who is responsible to manage a quality of a team have us meet many different and challanging situations, the best situation thats popping in my mind right now is when there was a shrinkage in heads in our team and our Team Leader had to compromise his week off, and its a pretty difficult situation for him as he can not just order some one to come on their off days yet had to manage somehow, on top of that still keeping the quality up to the mark is definitely a difficult job one must say. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service can not be defined in such short room. 
When an executive is delivering what he is supposed to the customer is a good customer service, but if you ask about the great customer service, going to the extra miles to deliver the resolution should be called a great customer service 
What according to you makes you a good candidate for this position? 	Since it is definitely a position above the ordinary hence will require the best of qualities like, a good knowledge of how to look for the root cause of any error, and should be available with best ideas and suggestion for betterment and preventions, and should be a great communicator since finding a mistake is a task but picking someone's error and making him improve with putting the guilt of being wrong in him. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4