Subject: English Language Test - karishma Arora
From: karishma Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 01:28:33 -0500

| | Foreign Language Screening Test

Name | karishma Arora    /  (+91) 7534941058    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We apologise for the delay in shipping and we acknowledge your concerns.
we would like to inform you that,the courier tried to deliver the order to your address but the address that you provide us is wrong,so kindly share your correct address details to us ASAP so that we could deliver the order to you.

thanking you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thankyou for contacting us for the enclose matter,first we would like to express our deepest regret for your inconvenience caused by this unintentional and rare mistake.We are sorry for that you were not satisfied by our services and we assure you that your complaint will be handle in a strict and serious way.we will reach you shortly for the further process.

thanking you

| |