Subject: English Language Test - Mayank Yadav
From: Mayank Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 06:07:02 -0500

| | Foreign Language Screening Test

Name | Mayank Yadav     /  (+91) 6397361144    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Mam/Sir,

This email is in response to the email received by you on 07.12.2022.

This email is regarding order number ____ which was supposed to have reached to you by now. Unfortunately, the courrier company could not carry on with the required process as the address was wrong. I would be grateful to you could send us the correct address with two mobile numbers as to the person who we can contact while making the delivery.

Extremely Sorry that you had to go through the experience with us.

Thanking You,
For Babyshop Company,
Customer Service Representative
Mayank.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir/Mam,

This email is in response to the email received by you on 07.12.2022.

This email is regarding order number ____.
As per system check there is the two options are available one is replacment and another one is refund on return. If you want replacement then you will get new tv after return that defective tv. If you want refund on return then you can return your tv and get your refund as per policy.
Extremely Sorry that you had to go through the experience with us.

Thanking You,
For Babyshop Company,
Customer Service Representative
Mayank.

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