Subject: English Language Test - Anmol Srivastava
From: Anmol Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 13:25:58 -0500

| | Foreign Language Screening Test

Name | Anmol Srivastava    /  (208011) 9369586663    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To
Mr, customer

Date

Subject  response for your complaint.

Dear sir/Mam
We apologise for not delivering your order in time ,may be due to fault from our delivery partner but we assure you that your order will be delivered in next 2days
Once again sorry for your inconvenience.

babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To
Mr customer

Date
Subject Response for your Complaint

Dear sir/mam
We apologise you for the inconveniences that you face because of our side but we promise to replace that T.V cabinet with in 2 days .

Thanks for informing this problem.

Thanks you
Homebox Team

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