Subject: English Language Test - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 07:21:03 -0500

| | Foreign Language Screening Test

Name | Vishal Kumar    /  (+91) 9971926766    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning Mr. Smith,

Thanks for the contacting babyshop.com & I am apologetic for the inconvenience caused.

As I have checked your order status during ordering the product you had mentioned a wrong address due to that Courier is unable to reach you. I would request you to make a correct address so that you can receive your parcel.

In the meantime if you have nay query please let us know.

Regards

Vishal
Babyshop.com Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am extremely sorry that you received scratched cabinet. I know it’s not perfect for anyone. But you don’t need to worry I am here to help you. I have processed your return, and you will be provided new cabinet shortly.

I hope you it helps & thank you again for emailing.

In the meantime if you have nay query please let us know.

Sincerely
Vishal

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