Subject: English Language Test - Tushar Chhetri
From: Tushar Chhetri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 06:11:23 -0500

| | Foreign Language Screening Test

Name | Tushar Chhetri    /  (+91) 9667057072    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This email is regarding order number Handbag(XXXX31) which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with correct numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is XXXXXXXX1 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I’m sorry to hear you’re not happy with our product. While I’m unable to offer a refund (please see our terms and conditions here) I can offer a billing extension/store credit/other alternative

As we arrange that, though, I would love to understand your situation better and see if there’s any other way we can help.

Could you give me a little more detail about what you needed to get done

If you have a few moments to elaborate on that, I can talk to the team here, and we can give you our best advice.

| |