Subject: English Language Test - Abdul Haseeb
From: Abdul Haseeb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 05:38:39 -0500

| | Foreign Language Screening Test

Name | Abdul Haseeb    /  (+91) 9650317181    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Abdul this side, as i see you raised a complaint regarding your order __ from babyshop.com.

Thank you for being valuable costumer.
First of all we are sincerely apologise for your inconvenience or trouble you faced, I would like to tell you that you entered the wrong address on this order , our courier tried to deliver your but he failed due to incorrect address details.
Now I would request you to place new order so that you will get your order on time.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/madam,

We are so sorry for your inconvenience,
For your better help please share TV cabinet pictures to verified scratches,

I would like to tell you that refund is not possible due to our policy but surely we would fix or replace it.

For your better assistant I will arrange a call back from our costumer support executive.

Abdul

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