Subject: Trainer Candidate - sarita rai
From: sarita rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 05:10:52 -0500

| | Tech Support Test

Name | sarita rai
E-mail | [email-masked]
Phone Number | (201306) 9990003912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior quality analyst | | 40K
Previous Employer 1 | Indialends | Senior quality analyst | 07 july 2022 | 25
Previous Employer 2 | HCL | Quality Analyst | 2018 | 20K

If Selected, how much time do you need to join? | 1 Month

Please briefly describe your work experience specifically in Quality?

Working as a quality analyst for the last 7.5 years Good knowledge of quality auditing and quality management of process Good knowledge of 7 QC tools Basic knowledge of Six Sigma And its methodology Archived many rewards for my performance

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Shared improvement plan in the team to improve the quality

1. Implementing the ZTP process
2. Suggesting following RAG and making audits as per QM
3. Suggested NPS for customer statistifcation and improvement in service parameters
4.Suggested Pointers/parameters in NPS form for process improvement

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service can only make customer issue resolved but with great customer service we make customer experience good in terms of service, communication, easy approach to get the service fast and easy
What according to you makes you a good candidate for this position? | Good experience in Quality and have good learning of customer service and satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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