Subject: English Language Test - ADEEL AKHTAR
From: ADEEL AKHTAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 04:00:19 -0500

| | Foreign Language Screening Test

Name | ADEEL AKHTAR     /  (+91) 9027497898    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

We received your query and checked the status of your order. Your order was handed over to courier company same day when you placed your order.
The courier company was shipped the product and try to deliver the goods but unfortunately the address given by you was not found. Now you order is pending due to wrong address. Kindly provide your correct address so that we can deliver the goods earliest to you.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

Thank you, we received your query regarding scratches on cabinet TV. We sent your query to our quality control team. The team will check your query within 3 working days. After their feedback your query will be resolved as per company's policy.

Thank you
Best Regards

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