Subject: Trainer Candidate - Sakshi Arora
From: Sakshi Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 01:09:47 -0500

| | Tech Support Test

Name | Sakshi Arora
E-mail | [email-masked]
Phone Number | (91) 9772512224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Car Lelo | Quality TL | 31st Dec | 45000
Previous Employer 1 | Cardekho | Senior QA | | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | Prepared various quality reports like BQ dashboard, TNI reports, Quarterly deck, dipstick, improvement training programs, handling team of 10 people
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is when you provided the resolution, great is when you provided some information or resolution which is out of the box
What according to you makes you a good candidate for this position? | Team handling, experience, dedication, flexibility
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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