Subject: Trainer Candidate - ashutosh upreti
From: ashutosh upreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 01:03:27 -0500

| | Tech Support Test

Name | ashutosh upreti
E-mail | [email-masked]
Phone Number | (73511) 11947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Haldwani

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prabha automotive engineers | Quality engineer | | 22000
Previous Employer 1 | Windals auto | Executive | June 2018 | 15500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in Quality?

Responsible for the quality of the product produce on the Shop floor.
Report to the QA Manager, control and monitor all activities related to quality.
Ensure adherence to quality standards (IATF 16949:2016) and
maintaining all related documents.
Presenting the overall rework, rejection and customer complaint PPM, NC’s and
their status in the form of presentation on monthly basis in MRM.
Ensuring shop floor quality by doing audits of production and self.
Ensuring quality by gemba.
Responsible for the customer external audits on the Shop floor.
Responsible for quality at customer end.
Responsible for all customer complaints and resolving the issues, analysing and    reverting  with action plans.
Responsible for incoming quality and pre dispatch inspection.
Responsible for handling the line complaints which coming due to our supplier related issue and also take the corrective & preventive actions for these type of complaint will not come in future as field failure.
Responsible for IATF 16949:2016 audit on shop floor.
Representation for Work Standard, PFMEA, Control Plan & Process flow
diagrams.
Knowledge of 7QC tools.
Performing activities such as MSA and SPC to find the root cause of rework and       rejection.
Performing self QAV in the Shop floor according to the plan for the improvement.
Submitting CAPA for Customer complaints
Rejection analysis & initiating corrective action such as Poke Yoke for the improvement.
Implementation of KAIZEN& 5S.
Daily monitoring of defective PPM & work on activities for reducing the defectivePPM & customer complaint.
Responsible for CTQ parameter audit and finding the NC’s.
Responsible for reducing the IHR (In-house rejection) and repaint rework.
Worked with the new projects development.
Managing all quality manpower including quality Inspectors and assigning job according to their skills.
Verification of daily process parameters and check sheets.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Other departments political approach is sometimes difficult to handel my team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you order something and you get it as per the expectations. Great customer service is when it goes beyond expectations.
What according to you makes you a good candidate for this position? | I am very passionate about my work and ensure time delivery of the tasks, while maintaining high quality standards. People consider me as a good leader and I have great relationships with everyone in the business, be it my subordinates, mentors, vendors or senior management.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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