Subject: English Language Test - Rajesh Kumar Mohapatra
From: Rajesh Kumar Mohapatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 00:21:48 -0500

| | Foreign Language Screening Test

Name | Rajesh Kumar Mohapatra     /  (91) 9556158652    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
We can understand your situation we have tried our level best to deliver your order on right time.But the main issue in your address. Our courier partner tired their level best to get and deliver you but not possible . So we suggest that you replace your order with correct address
Thank you for contacting us
Team. X

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We can understand your complain but
as per our company policy after receiving product from courier partner we will immediately return your money.
We are sorry this dealy . We assure that after get that product we wil return your money
Thank you for contacting us
Team .Y

| |