Subject: Trainer Candidate - Debasish Sasmal
From: Debasish Sasmal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 00:15:10 -0500

| | Tech Support Test

Name | Debasish Sasmal
E-mail | [email-masked]
Phone Number | (89175) 41082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Odisha

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R1 RCM | Senior quality analyst | 11/04/2022 | 48562
Previous Employer 1 | Acn health care | Quality analyst | 8/10/2020 | 31280
Previous Employer 2 | Logix health | AR caller | 3/3/2014 | 17234

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | As Quality analyst for US health care billing company
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Got trend errors so identify the trends errors and educate team users how to minimize trend errors for not repeat the errors and how to give good quality by my presentation and conducting quality meeting and one to one feed back and taking sample for example of repetitive errors.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service related to production and quantity but great customer service is customer satisfaction with fulfill great quality parameters
What according to you makes you a good candidate for this position? | I am instead of catching errors more interested to educate user gow to protect them self from errors because my policy is prevention is better than cure so if each user will be a self internal audit theirs production and follow quality parameters we can get good quality in results
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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