Subject: English Language Test - Supreem Jadon
From: Supreem Jadon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 00:09:42 -0500

| | Foreign Language Screening Test

Name | Supreem Jadon    /  (+91) 8384865861    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
(Customer Name),

Thanks for letting me know about the delivery issue.

I apologise for delivery your product . I inform you that the delivery address provided by you is wrong , so the delivery declined by the courier company .In order to protect both of us, I’ve canceled and refunded your order .

Please replace the order immediately with the correct delivery address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed.

Thanks,
Supreem Jadon,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Name],

Thanks for reaching out to us.  I’m sorry our TV Cabinet product service didn’t meet your expectations. I fully respect your decision and can only apologize for any problems your business experienced.

We’ve processed your request for replacement of your product, and you should expect to see the replacement  with in 3 to 5 business days.

If you have any other questions or concerns, just reply to this email, I’ll be here to help you in any way I can.

Best,
Supreem Jadon

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