Subject: English Language Test - Monika Rana
From: Monika Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 00:07:48 -0500

Foreign Language
Screening Test

Name

Monika
Rana    /  (+91) 8826136180    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi XYZ,

Thank you for contacting us regarding your order status. I'm sorry to know
that you are still waiting for your hand bag.

I would like to inform you that I checked your order status with the courier
partner and got to know that they tried to deliver it but the address was wrong.
I would request you to please share your alternate address so that we can
process a redelivery for your order.

Waiting for your reply.

Regards,

Monika

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank you for bringing this to our attention. I'm apologize for the
inconvenience caused to you.

In order to assist you further, I would request you to please share an image of
the damaged item. Once we have the details, we will surely help you.

Waiting for your reply.

Regards,

Monika