Subject: Trainer Candidate - Mohammad Saif Mohammad
From: Mohammad Saif Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 08:49:06 -0500

| | Tech Support Test

Name | Mohammad Saif Mohammad
E-mail | [email-masked]
Phone Number | (+91) 9752624539
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Vidisha Madhya Pradesh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Quality analyst | 19 nov | 25000
Previous Employer 1 | Whitehatjr | Operation | 10 march | 25000
Previous Employer 2 | REDvision | BDM | 20 may | 15000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

●Analysis of mentor’s performance interacting with the learners.
● Audit the callings, emails, and chats of the learner success team to ensure process quality.
●Prepared the performance report and shared areas of improvement on the basis of auditing to the business team and stakeholders on a weekly basis.
● Lead the training process of the product to the newly hired team members.
●Define requirements and support roadmap prioritization for all matters requiring prioritization.
●Analyze various project-level data and suggest inputs for improvements.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

So from my point of view good customer service will get the problem solved or resolved eventually or by timeline. And else Great Cx service they will get problem solved immediately.

Good customer service have its personalized , competent, convenient and proactive things.

Great customer service have best practice like valuing there time , having pleasant attitude, providing knowledgeable and resourceful resources

What according to you makes you a good candidate for this position? | As i have good experience for this profile and my skills matches to this and i will make sure with my work there will be improvements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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