Subject: English Language Test - Mohit Anand
From: Mohit Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 03:38:09 -0500

| | Foreign Language Screening Test

Name | Mohit Anand    /  (+91) 8586862169    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Customer

Thank you for contacting Babyshop.

I’d like to summarise the situation to make sure I understand everything correctly. I’m really sorry to hear that. I understand how difficult that would be. But the courier tried to deliver the order, but the address, as per the courier, was wrong. We’ll issue a refund immediately to resolve the issue and attach a 10% coupon for your next order.
Please be sure to let us know how we can help you if any other issues arise.

Thankyou
Mohit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey there,

Thanks for reaching out to us!

I’m sorry for the trouble you’ve been having with Cabinet. My team and I are doing everything we can to resolve this as fast as possible. Our executive will reach out to you and check the cabinet; after that, we will provide you the best resolution according to it. Please be assured that we are always here to help you.

In order to support you through this, I need some pictures of the cabinet to provide you with a quick resolution. Will you please share them with us?

Mohit

| |