Subject: English Language Test - Milapalli Naveen
From: Milapalli Naveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 02:54:34 -0500

| | Foreign Language Screening Test

Name | Milapalli Naveen    /  (+91) 8519900194    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir,
With reference to order no___ we have check the order status and i would like to state that the order delivery is failed has you provided incorrect address. So Please provide correct address and the order will be delivered to you within 1 to 2 business days.

Thanks & Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir,
we,re writing is email regarding your complaint as you want to return your product. However as the returned policy is not yet complited so we decide  to return and provide a new product so please wait for the deliverey person to pickup. Hope this conversation as help you.

Thanks & Regards

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