Subject: English Language Test - Animesh Tripathi
From: Animesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 01:58:02 -0500

| | Foreign Language Screening Test

Name | Animesh Tripathi    /  (+91) 9889263135    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
As per your request to track order . I can see your parcel (order number-52782926) was successfully shipped and handled to the courier  agency which delivered by them to the address which you mentioned as deliver address (xxxxxxxxxx) . On the delivery the order was not accepted at the the address . Please provide the updated address so that your order is delivered to the correct address as per you .

Regards
Animesh Tripathi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ,
As per your request the order number (627277) has some issue with it and you want to return it . Thank you for your request as per company policy it will be returned and your funds will reach you within 48 hours of the return. We are really sorry for the inconvenience caused and will try to bring the best to you .
Thanking you
Animesh Tripathi

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