Subject: Trainer Candidate - Shobhit Nigam Shobhit
From: Shobhit Nigam Shobhit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 01:49:48 -0500

| | Tech Support Test

Name | Shobhit Nigam Shobhit
E-mail | [email-masked]
Phone Number | (91) 8009460533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nirvasa Healthcare pvt. Ltd | Senior Process Trainer | | 33000
Previous Employer 1 | Myntra/Flipkart | Process Trainer | 14th june'22 | 22000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Auditing calls, preparing dashboard, conducting refreshers for BQ agents, weekly/monthly publishing defects reports etc.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Nothing else.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service- eventually solved his problem.

Great customer service-Immediately solved the problem, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position? | Confident, Great decisson maker, adapt all new challenges regarding new implementation etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |