Subject: English Language Test - Ansu Elsa Zachariah
From: Ansu Elsa Zachariah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 00:17:30 -0500

| | Foreign Language Screening Test

Name | Ansu Elsa Zachariah    /  (+91) 7736106586    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:[email-masked]
Sub:Reply to non-delivery of the order

This email is regarding the order no DGJUHU-2890 which was supposed to have reached by you now. Unfortunately, the courier company could not carry on with the required process as the address was wrong.I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who can contact while making the delivery.
Another way of completing the order is by contacting the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.

Thanking You
For Care Company,
Customer Service Executive
Ansu.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From:[email-masked]
Subject:Reply to defective product

We thank you for your letter of 5-12-2021 We are sorry to learn that you have received the product in damaged condition. We are enclosing our credit not for the same.
In spite of the fact that we are taking great care in packing electronic products , of late a few cases of damage have been reported to us.
This, apart from inconvenience to our customers, has put us to a considerable loss.
We have now referred the matter to one of the top packaging consultants and we hope to make the next step towards the replacement or return of the product. And also to make necessary improvement in the same in another few days.
Extremely sorry that you had to go through this experience with us.
Thanking You
Homebox Team,
Customer Service Executive
Ansu.

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