Subject: English Language Test - Mohit Pokhriyal
From: Mohit Pokhriyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 00:06:05 -0500

| | Foreign Language Screening Test

Name | Mohit Pokhriyal    /  (91) 7827049868    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Hope this email finds you well
We would like to inform you that as per the information provided by our courier services as unable to deliver the courier as the address provided is incorrect.
Request you to please provide us revise/correct address so i can update the courier team , so that the courier reached its destination as soon as possible.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
I am sorry to hear that the product does not meet its requirement.
I will check the guideliness of returned and replaced policy if your claim comes under the policy you will definately get the refund.
I will make sure to resolve your issue as soon as possible
Thanks for contacting us.
Team Homebox.

| |