Subject: English Language Test - Sachin Sharma
From: Sachin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Dec 2022 01:52:55 -0500

| | Foreign Language Screening Test

Name | Sachin Sharma    /  (91) 7453892570    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, mr/ms
This mail is sent regarding to your previous order.we want to tell that the address which you have mentioned while ordering your handbag seems to be wrong and because of that we are unable to deliver your order.
So, sir/mam we are requesting you to please cross check and upadate your address asap so we can deliver your order.

Thank you,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,

This mail is regarding to your last complain which is about cabinet. Firstly, I apologize for the issue which you have faced. So,as per the policies if there are some scratches done by our expertise then its important to complain against them at a time so that we can action at the same time.we would like to inform you that we used to provide insurance of upto 10,000rs to every customer. So you can take advantage of that.
Thank you,

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