Subject: English Language Test - MANAS KUMAR BEHERA
From: MANAS KUMAR BEHERA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 07:53:24 -0500

| | Foreign Language Screening Test

Name | MANAS KUMAR BEHERA    /  (91) 7205801481    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello (Buyer name), Great! Thanks for letting me know about the shipping issue. In order to protect both of us, i have canceled and refunded your order.Please replace the order immediately with the correct shipping address. if you replace the order as soon as you receive this massage, you'll keep your spot in my order processing queue and your order will not be delayed.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. xyz

I have purchased a TV Cabinet from last week . When i opened the box of Cabinet I found that they were all crushed and as a result i could not watch and i have been purchasing products from your outlet since last week.I am very dissatisfied this time and i want a complete refund of my purchase.

I would be highly grateful if you could look into the ,matter and make an arrangement for the refund of my purchase amount . i would request you to take immediate action.

Regards,
xyz

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