Subject: Arabic Language Test - Abdur Rahim
From: Abdur Rahim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 04:34:59 -0500

| | Foreign Language Screening Test

Name | Abdur Rahim    /  (+91) 08327031119    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ ma'am
As your claim i checked your order and it is handed over to courier the same day when order placed.
But due to given wrong address courier man is unable to deliver the product.
So, you are kindly requested to give a currect adress.
Thank you

سيدي العزيز
بالاشارة إلى اتصالكم  قد  تحققت قضية طلبيتك .
ونبين لكم هنا أن طلبيتك قد سلمت الى رجل .التسليم ذلك اليوم الذي حجزت الطلب
لكن بسبب العنوان غير صحيح لا يمكن تسليم
طلبيتك
لذلك اطلب منك  تكرما بإرسال عنوان صحيح لكي
تسلم الطلبية اليك

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
We received a claim against the product that you purchased that there is some scratches.
Our man will go to visit the problem then we will take action regarding company ruls.
Thank you
سيدي العزيز
تلقينا رسالتك أن محتويات رسالتك هي قضية ضد  المبيعة أن هناك بعض المشاكل
سيشاهد موظف الشركة وبعد ذلك سنقوم بعمل عاجل حسب قوانين الشركة
شكرا

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