Subject: English Language Test - Rohit Kumar Singh
From: Rohit Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 02:58:32 -0500

| | Foreign Language Screening Test

Name | Rohit Kumar Singh    /  (91) 9650188537    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greeting from E-courier Services.

This is regarding your order no.-1234567890.

I regret to inform you that our courier delivery executive tried to deliver your package on 2/12/2022 at your given address. Our courier delivery executive found that your given address was wrong.

Hence, I would request you to please share your correct address with us, so we can try to deliver your package on the next working day.

Looking forward to your response.

Regards,
Rohit S

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Homebox.

This is regarding your order no.-1234567890.

I apologize for the inconvenience and the disappointment caused to you with our TV Cabinet.

We would like to offer you a replacement for the TV Cabinet you have received. Hence, I would request you to please allow 2-3 business days to arrange the replacement for TV Cabinet.

Please feel free to write to us again.

Regards,
Rohit S

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