Subject: Trainer Candidate - Tanvi Gupta
From: Tanvi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 02:33:20 -0500

| | Tech Support Test

Name | Tanvi Gupta
E-mail | [email-masked]
Phone Number | (0120) 9818496663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Stericycle (Canada) | Returns Processor | March 2022 | 200000
Previous Employer 2 | Capgemini | Process Associate | October 2018 | 30000

If Selected, how much time do you need to join? | Can join immediately
Please briefly describe your work experience specifically in Quality? | NA
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | NA
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service agent would solve customer queries eventually by taking some time but great customer service is when an effective and efficient solution is given to the customer at hand.
What according to you makes you a good candidate for this position? | An eye for detail and prioritizing important tasks with good customer service experience in hand.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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