Subject: English Language Test - Ravneet Singh
From: Ravneet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 02:07:59 -0500

| | Foreign Language Screening Test

Name | Ravneet Singh    /  (+91) 7258043698    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To [email-masked]
From [email-masked]

Sub:- Reply to non - delivery of the other

Respected Mam.

This email is in response to the email received by you on 21.08.22 this email is regarding order number EFLKBAG - 2005 which was supposed to have reached you by now.
Unfortunately the courier company could not carry on with the required process as the address was worry.

I would be grateful to you if you could and us the correct address with two telephone number as to the person who we can contact while making the delivery.
Extremely sorry that you had to go through this experience with us.

Thank you

Customer Service Represented
Ravneet Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is Ravneet singh. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My family was excited to see the football match on it. Surprisingly, the audio was not clear. Even after trying to play the audio on auto mode the sound was hardly audible.

Looking forward to your positive response.

Yours sincerely,
Ravneet Singh

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