Subject: Trainer Candidate - KRIAHAN KUMAR
From: KRIAHAN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 00:43:40 -0500

| | Tech Support Test

Name | KRIAHAN KUMAR
E-mail | [email-masked]
Phone Number | (91) 9821027644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Neemrana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KOKOKU INTECH | Sr. Engg.. | | 30531
Previous Employer 1 | Talbros Marugo Rubber | Sr. Engg. | 28 oct. 2022 | 25000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 Month
Please briefly describe your work experience specifically in Quality? | I am working as an quality Sr. Engg in role of lead auditor.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There are many more difficult condition during my work as per the difficult one is considered we have an customer complaint as the hose brust during assembly. The whole quality team responsible for this I am the part of it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service work as customer satisfaction while great works as customer delight.
What according to you makes you a good candidate for this position? | I am a good leader.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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