Subject: Arabic Language Test - Mohammad ismail Raza
From: Mohammad ismail Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 08:40:21 -0500

| | Foreign Language Screening Test

Name | Mohammad ismail Raza    /  (0522) 9169234585    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening sir!!
We have shipped your order after two days from your booking your stuff..but it couldn't deliver to you  just because of some problems in your address what you gave us...but don't worry, your order going to deliver to you among in three days maximum..
We are extremely sorry about you!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer..
We don't have money back policy after three days from purchasing time...and we are sorry for you that you don't have enough time for return money policy...but fortunately we have replace policy for you...so you can replace your TV...and our team wil reach to your home at 9: A.M...
We are sorry about you dera customer!

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