Subject: English Language Test - Jaskaran Singh
From: Jaskaran Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 03:29:01 -0500

| | Foreign Language Screening Test

Name | Jaskaran Singh     /  (+91) 8826521895    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir I’m karan a customer care representative for baby shop.
We received your complaint regarding the order not been delivered but the delivery guy tried to deliver the order as per the delivery address you mentioned was not correct so he had to come back.
But one thing I can make sure of is that as soon as you update your address the product will be delivered to you within the next 3 days.
Thank you
Customer support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul I’m karan a customer support representative for homebox team.
You’re receiving this email regarding your complaint for tv you purchased had scratches on the cabinet but we cannot return the amount as per the company policies but one thing I make sure is I can replace your product within the next 5 working days.
Sorry for the inconvenience and have a good day sir.

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