Subject: English Language Test - Himanshi Yadav
From: Himanshi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 02:48:25 -0500

| | Foreign Language Screening Test

Name | Himanshi Yadav    /  (091) 9990836003    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer’s name)

Thank you for contacting (company’s name )
Thank you for pointing us to the problem. As I checked the status of your order , your order was successfully shipped by our end. You have not received it because the address of your account was wrong .
Please confirm your address .
Please feel free reply to this mail .

Thank you very much
( company name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

A very good morning to you. Thank you so much for bringing this to our attention. I will be going ahead and putting the request for the exchange and will be putting the request on the priority basis.

Thanking you,
XYZ

| |