Subject: English Language Test - Nikita Yadav
From: Nikita Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 02:42:28 -0500

| | Foreign Language Screening Test

Name | Nikita Yadav    /  (91) 7879900949    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey,
Thankyou for pointing us the problem.i understand this must be frustating to you.
I would like you to fill your present address properly as our courier was unable to reach out at the given address.
I will get in touch with our courier team and will try to resolve this problem asap,and will get back to you .
If you have any question feel free to reply to this email.we firmly respect your time.
Your regards
Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,
Thankyou for pointing us the problem.we regret that you have received a defective product.i apologize in behalf of my company.

As per our refund policy we can issue you a full refund  without deducting the delivery charges. Please let us know how you would like us to proceed. You can reply to this email or go back to the app.

In case you want a replacement and can wait a little, then I will ask the seller to make the product available sooner if possible.

Your sincerely
Homebox

| |