Subject: Trainer Candidate - Siddhant Das
From: Siddhant Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 17:49:51 -0500

| | Tech Support Test

Name | Siddhant Das
E-mail | [email-masked]
Phone Number | (110051) 09599719078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ran Rui | Team leader | 31 october 2022 | 36
Previous Employer 1 | Majorel india | Team Leader | 22 october 2021 | 34
Previous Employer 2 | Super Technologies | Team Leader | 2018 | 30

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | I worked as a Team Leader operations. In my KPI also been part of the quality team because i have to audit daily 30 calls and give the feedback to my team members also to train them in terms of process knowledge
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Situation is when someone will not understand what is customer is saying over the call what exactly the customer is saying. It includes for the language barrier as most of the employee didnt understand the English which foreigner speak so that was the major challenge and me as a manager is responsible to guide them how to understand and listen actively give the solution to the customer as many times i felt that especially in work from home scenarios.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Firstly to know about your product
2. Understand what customer is saying you to
3. Provide best result possible is great customer service
4 whatever the customer is saying you are coming up with the solution

What according to you makes you a good candidate for this position? | Due to my orior experince as a Team leader i know how to understand and make them understand where they are lacking the leadership quality qhich i have from so many years it will amke me fit for the position so that i can make candidate understand that where they are wring and how to inprove it
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |