Subject: Trainer Candidate - Narendra Kumar
From: Narendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 10:44:40 -0500

| | Tech Support Test

Name | Narendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 8449925853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pantnagar (Uttarakhand)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Auto ignition ltd Pantnagar | Engineer | Present | 13000
Previous Employer 1 | Karolia lighting pvt Ltd. Pantnagar | Technician | 15-07-2017 | 8000
Previous Employer 2 | Bhagwati products Ltd Pantnagar | D.E.T. | 17-06-2016 | 6000

If Selected, how much time do you need to join? | 15days
Please briefly describe your work experience specifically in Quality? | Responsible for process, Responsible for poka yoke, kaizen, Responsible for solve the problem that effect product quality, important role in customer audit and corrective action and preventive action. To do PDIR layout inspection and SPC. Responsible for prepare and maintain the documents require as per ISO900-2015
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | Yes.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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