Subject: Trainer Candidate - Tejaswi Singh
From: Tejaswi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 10:44:00 -0500

| | Tech Support Test

Name | Tejaswi Singh
E-mail | [email-masked]
Phone Number | (+91) 9313116196
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangam Vihar New delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Mega pipes pvt ltd | Quality Engineer | 4 August | 30000
Previous Employer 2 | Acro Labs pvt ltd | Quality Engineer | 3 September | 24000

If Selected, how much time do you need to join? | 5 days

Please briefly describe your work experience specifically in Quality?

Quality audit
Supervision on reports
Procedure revision and providing training
Report as per Codes and standards
Application of tools like 5s, kizen, iso 9001

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | During the regular production one of defective product is dispatched to the client, afterwards questions raise in company quality then to maintain quality a corrective action is in process where all station incharge have to sigh on a particular form so every station engineer and incharge have right to recheck or reject the product
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service means get the problem solved eventually, whereas great service means get the problem and solved immediately.
What according to you makes you a good candidate for this position? | Knowledge of various quality tools like 5S, kizen, poka- yoka. Complete the iso 9001 course. Having experience as quality Engineer, experience in quality control and assurance.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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