Subject: English Language Test - Piyusha Gahlot
From: Piyusha Gahlot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 07:53:39 -0500

| | Foreign Language Screening Test

Name | Piyusha Gahlot    /  (91) 9870546332    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sub- courier delivered to wrong address

Dear sir/mam ,
Thank you for notifying us about courier delayed. I want to inform you that your courier dispatched already. In either way We will ask the courier company and delivery man . We will try to resend it to the right recipient

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Your refund request has been rejected

You don't necessarily need to know the policy of the brand , but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

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